Buyer FAQ

Questions worth asking before you build.

A straightforward explanation of the delivery model, the Baseline platform and the reference application.

Who is behind Baseline?

Baseline is a VEGA Advisory Services initiative led by Neil Milne, a Melbourne-based product and technology leader with more than 30 years of experience across product, SaaS, cloud platforms, commercial models and technology delivery.

Is Baseline a software product or a development service?

Baseline is the platform used to deliver custom SaaS products. The engagement is focused on designing and building the customer’s product. Baseline provides the reusable foundation that makes delivery faster and reduces the need to rebuild common SaaS infrastructure.

What does the Components catalogue show?

Components is the definitive public catalogue of the reusable Baseline capabilities, grouped by product surfaces, security and tenancy, billing, data and platform, operations, and governance. It shows the foundations available to support a customer product; it does not replace the customer-specific product work.

What kinds of products can be built on Baseline?

Baseline is suitable for subscription SaaS products, customer portals, membership applications, internal-to-external digital services and other multi-user products that need accounts, users, billing, administration and operational capability. The final product’s workflows, brand, features and business logic remain custom.

Will every product built on Baseline look the same?

No. Baseline provides underlying platform capability, not a fixed customer-facing design. Each product receives its own brand, interface, workflows, data and customer experience.

Who owns the finished product?

The ownership model is defined in the customer agreement. For bespoke customer projects, the intent is generally that the customer owns or receives the agreed rights to the finished custom application while Baseline remains the reusable underlying platform asset.

Can our internal team take over development?

Yes. The delivery model is intended to support handover through consistent architecture, documentation, automated tests and clear implementation patterns.

How is this different from a generic starter kit?

A starter kit usually provides a technical starting point. Baseline is a continually evolving SaaS platform combined with a product-delivery approach covering architecture, billing, administration, operations, testing, governance and handover.

Does AI reduce quality or control?

AI is used to accelerate planning, implementation, testing and review. It operates within defined product requirements, architecture boundaries and quality controls rather than being treated as an unmanaged code generator.

What evidence is available today?

Baseline is an early initiative and does not present invented case studies or outcome metrics. The public evidence is a working reference application, the Components capability catalogue and the founder’s product and technology experience.

What happens after the first release?

The product can continue evolving through further delivery work, an internal team or both. The Baseline foundation also creates a path for platform-level improvements to be adopted over time.

Is the application demo real?

Yes. Visitors create their own account and use the normal signup, verification, onboarding, billing, account-management and user-management flows. The branding, pricing and example product content are illustrative.

Will the demo charge my card?

No. The Baseline reference deployment uses Stripe Sandbox. Visitors use the displayed test-card details and no real payment is taken. Repositories derived from Baseline can instead be configured for live billing by their owners.

What information should I enter into the reference application?

Use a valid email address so verification can be completed. Do not enter sensitive personal, financial or commercial information.